Policies – Guarantee
Whenever ordering from or contacting Valley View Hatchery, you agree to these terms:
Poultry Arrival Information
We ship on Mondays, Tuesdays, and Wednesdays depending on the combination of poultry ordered. Poultry is shipped for arrival at your local Post Office Tuesday through Saturday depending on hatch date. Whether you phone in your order or book it on-line, we will inform you of the arrival time frame. Please note, Priority Mail Express and Priority Mail postage will not be refunded unless the delivery or attempted delivery is more than 3 days after the day of mailing. This policy comes directly from the United States Postal Service.
Poultry Guarantee
As part of our “100% Live Delivery Guarantee,” we guarantee 100% healthy chicks on arrival with excellent livability or your money back or stock replaced. Orders are shipped with up to 4% extra chicks at no extra charge, if available at hatch and will be deducted from the total loss if included. All orders must meet our minimum order quantities, in order to qualify. We will offer a refund, replace stock, or give credit one time toward any bird that had been properly cared for but had died within 48 hours of time of arrival. While we appreciate notification of losses as they happen, we ask that you report your total losses one time, at the end of the 48 hour period. At no time will our guarantee exceed the original purchase price.
We offer a 90% sexing accuracy guarantee or your money back. For errors resulting greater than guarantee, we will refund the difference between the female and male price. Sexing errors can be reported when birds reach 10 weeks of age and no later than 18 weeks after hatch date.
Hatching Eggs
We offer a full line of hatching eggs and incubators for customers who want to hatch their own birds. We will ship fresh eggs – the same eggs we hatch here. We guarantee the eggs to be true to breed variety and to arrive in good condition. However, we do not guarantee hatchability due to conditions beyond our control during shipment, and hatching equipment or methods used. Because hatching eggs are perishable, Valley View Hatchery will not issue a refund for orders that are abandoned.
Merchandise (Non-live Products)
If you are not satisfied or product does not meet your standards, the item may be returned, only with the proper consent of Valley View Hatchery. Items returned will only be accepted if in original packaging, in unused condition, and date of purchase is not greater than 30 days. Package must include a return authorization number, which can be obtained by calling Valley View Hatchery Customer Service. Only then can it be exchanged, offered a refund, or credited toward a different product.
Terms
AT NO TIME WILL ORDERS BE BOOKED WITHOUT PAYMENT. ORDERS ARE BOOKED FIRST COME WITH PAYMENT, FIRST SERVED.
Cancellations: A $10.00 Cancellation Fee applies to any and all orders canceled. No order will be canceled two weeks prior to hatch date.
Phone Orders: Pay by PayPal via credit card: Visa, MasterCard, Discover, or American Express.
While we have taken many precautions to insure accurate pricing, we cannot guarantee this catalog to be free of pricing or typographical errors. PRICES SUBJECT TO CHANGE WITHOUT NOTICE. Online prices supersede all prior pricing.
Photos and descriptions are the property of Valley View Hatchery and no reproduction is permitted without written consent of Valley View Hatchery. Most photos in our catalog and web-site are actual photographs taken of our breed stock and represent the quality you can expect.
What You Should Expect. You should expect birds that reflect the fundamental attributes of the breed. You should not expect a cosmetically perfect bird. In fact, you should expect to find some defects in virtually every bird you raise. Just as every child is not destined to become a supermodel, every bird is not destined to win ribbons at shows. Only a tiny fraction of chickens conform to their breed standard in all respects. We do not represent that every bird we sell is show quality or is flawless. You should receive birds that can be the foundation for a breeding program that with enough time and skill can produce show-quality birds. You should also realize that the rarer the breed, the more likely you are to encounter problems related to inbreeding. For some breeds and varieties that we sell, the global breeding population consists of fewer than a dozen hens. We cull for obvious defects like crooked toes, but low fertility, low egg production, low disease resistance, and other challenges are not uncommon with extremely rare breeds. If you encounter these challenges when the birds become adults, you will need to address them with your own breeding plan. We do not offer refunds beyond the 72-Hour Live Chick Guarantee.
